Billing Information
How can I pay for Membership?Why was my credit card denied?
What happens after I pay?
How do I renew my Membership?
How do I cancel my Membership?
Where can I view my "Billing History" and how long my Membership has to run?
I have a question about my Membership.
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How can I pay for Membership?
Just click Make Payment to go to the payment page. This will show you what packages we have, and any special offers we may have.We use Netbanx and Click&Buy payment gateways to provide a secure payment process and accept all types of credit and debit cards. We do not hold any card details on our servers, which ensures maximum safety for your details.
Send either a cheque or postal order to:
EasyDate plc (WL)
23 Manor Place
Edinburgh
Midlothian
EH3 7DX
UK
More details can be found on the payment page. Using this service also means that the payment on your credit card statement is discrete.
Why was my credit card denied?
There are many reasons why a payment comes back denied by your card issuer. Most common are:
- Insufficient funds available.
- Invalid card details.
- Your card has expired.
- Your billing address does not match the card statement.
- cvv/cvv2 number incorrect or incomplete.
What happens after I pay?
Once you have paid, your account is immediately activated, and your period of subscription starts. (for cheque or postal order payments this is usually on the next working day). If paying by NetBanx, you will receive an email notifying you of your payment. This acts as your payment receipt and the Reference on it should be used if you need to contact us for any reason.Your ability to have full access to the site is confirmation from us that we have actioned your payment.
How do I renew my Membership?
We operate a repeat billing policy. This means that once your initial membership period has expired, for your convenience, your membership will automatically be renewed at the same rate that you signed up for. That means even if our prices rise, your renewal costs are fixed at your signup price.Rebilling will occur only when your current payment period expires and not before. However, the bank prepares the payment file 3 working days before that date, so if you do not want to continue to use the site you will need to cancel your repeat billing with us at least 3 days before the collection date.We use Netbanx to provide a secure payment process and accept all credit and debit cards except Visa Electron. We do not hold any card details on our servers, which ensures maximum safety for your details.You can also pay by cheque, postal order or by your mobile phone. Further information is available from the payment screen.
How do I cancel my Membership?
If you want to cancel your membership before your billing has expired, you will need to cancel any repeat billing first. You will have full access to the site until the payment expires. You can then remove your account.
To cancel your Repeat Billing:
1.Click on the "my account" link in menu.
2.Click on the "Cancel Repeat Billing" link.
Under our terms and conditions we do not refund membership fees.
Where can I view my "Billing History" and how long my Membership has to run?
To view your current status:
1. Click on the "my account" link in menu.
2. Click on the "Billing History" link in Account Upgrade block there you can view your current status and when your membership expires.
I have a question about my Membership.
Please contact our Customer Service using contact us, email support_dating@easydate.biz, or call us at 44 131 220 2222
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